• Domestic (U.S.): Orders under $100 ship for $12; orders over $100 ship free via USPS or UPS (3–5 business days after fulfillment).
• Canada/Mexico: $30 flat-rate for orders under $200; free shipping over $200 (6–10 days).
• Rest of World: $45 flat-rate under $200; free shipping over $200 (6–10 days).

Made-to-Order note: Many items are made to order—fulfillment may take extra time, and we’ll keep you updated.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. We usually process orders promptly. Shipping speed depends on your chosen method, but fulfillment may take longer for made-to-order items.

We recommend reaching out as soon as possible via email if you'd like to modify or cancel your order. We’ll do our best, but once processing begins, changes may not be possible.

For product inquiries, order updates, or general questions, email us at shop@kdnewyork.com, and we’ll respond within 24–48 hours.

Vegetable Cashmere® is our signature plant-based yarn, made from a blend of upcycled soy and cotton. It offers the luxurious feel of traditional cashmere—soft, breathable, and elegant—without the environmental or ethical compromises. Learn more about Vegetable Cashmere on the About Page.